Shipping Policy
Shipping Availability
We deliver across all of Australia via Australia Post. Orders are processed and dispatched within 1–2 business days, Monday to Friday excluding public holidays. Once your order has shipped, you'll receive a confirmation email with your Australia Post tracking details.
Shipping Costs
Shipping is calculated at checkout based on your location and order weight.
- Free standard shipping on orders over $99 (up to 5.2kg)
- Standard shipping from $10.99 (rates vary by state)
- Express shipping available (rates vary by state)
- Orders over 5.2kg are calculated at checkout
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Free shipping does not apply to Northern Territory orders
Order Processing Times
Orders are packed and dispatched within 1–2 business days, Monday to Friday excluding public holidays. Orders placed on weekends or public holidays are dispatched on the next business day. If your tracking hasn't updated within 5 business days, or your parcel shows as delivered but hasn't arrived, please contact us and we'll follow it up with Australia Post.
Estimated Delivery Times
Delivery times are estimates from Australia Post and start from the date of dispatch.
Standard Shipping
- Metro areas: 2–5 business days
- Regional areas: 3–8 business days
- Remote areas: may take slightly longer
Express Shipping
- Metro areas: 1–2 business days
- Regional areas: 2–4 business days
Accepted Payment Methods
We accept Visa, Mastercard, PayPal, Shop Pay, Apple Pay, Google Pay and Afterpay. All transactions are securely processed and encrypted.
Subscription & Automated Delivery
Subscription orders are processed automatically at your chosen interval (every 2, 4 or 6 weeks). You can skip a delivery, change products or cancel anytime, as long as changes are made at least 24 hours before your next charge date.
Returns & Satisfaction
If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery with your order number and a photo, and we'll send a replacement or refund. Due to the nature of our fragrance products, we're unable to accept change-of-mind returns on opened or used items. See our Returns & Refund Policy for full details.
Customer Support
Have a question about your order? Email us at hello@laundrytalk.com.au, use our contact form, or send us a DM on Instagram @laundrytalk.au. We aim to respond within 1–2 business days.