Privacy Policy
At E-Trade Global Pty Ltd, trading as Laundry Talk ("we," "us," or "our"), we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information when you visit our website, interact with us, or purchase our laundry detergent products.
Collection of Personal Information
We collect personal information to provide you with our products and services and improve your experience with Laundry Talk. This information may include, but is not limited to:
- Name
- Contact details (email, phone number, address)
- Payment details (where applicable)
- Purchase history
- Communication preferences
- Any other information you provide to us voluntarily
We collect this information when you:
- Purchase products from our website
- Sign up for our newsletter
- Contact us via email, phone, or social media
- Participate in promotions or surveys
- Browse our website (cookies and similar technologies)
Use of Personal Information
We use your personal information to:
- Process and deliver your orders
- Communicate with you regarding your purchases or customer service inquiries
- Personalise your experience on our website
- Send you promotional materials, newsletters, or special offers (where consent has been provided)
- Improve our products and services
- Comply with legal obligations
Disclosure of Personal Information
We will not sell, trade, or rent your personal information to third parties. However, we may share your personal information with:
- Service providers that assist us in operating our website, conducting our business, or providing customer service (e.g., payment processors, delivery partners)
- Legal or regulatory bodies when required by law
- Other entities in connection with a business transaction, such as a merger or acquisition
Security of Personal Information
We take reasonable steps to ensure the security of your personal information and protect it from unauthorised access, use, or disclosure. This includes the use of encryption, firewalls, and secure servers for processing sensitive information such as payment details.
Cookies and Other Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and improve our website. A cookie is a small text file that is stored on your device when you visit a website.
Cookies may be used to:
- Recognize your device and remember your preferences
- Track your browsing behaviour on our website
- Analyse traffic and user interactions to improve our services
- Serve personalised advertisements (where applicable)
You may choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect your ability to use certain features of our website.
Third-Party Cookies
We may use third-party service providers, such as Google Analytics, to help us understand how users interact with our website and serve ads based on your interests. These third-party services may also use cookies or other tracking technologies to collect information about your browsing behaviour across different websites.
For more information on how Google Analytics collects and processes data, you can review Google’s Privacy Policy. You can opt-out of Google Analytics by visiting the Google Analytics opt-out page.
Access to and Correction of Personal Information
You have the right to access, update, and correct the personal information we hold about you. If you wish to make any changes or access your data, please contact us at:
Email: contact@laundrytalk.com.au
Opting Out of Marketing Communications
You may opt out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and the updated policy will take effect once posted.
Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to make a complaint regarding the handling of your personal information, please contact us:
Email: contact@laundrytalk.com.au
We are committed to addressing your concerns and resolving any complaints as quickly as possible.