Privacy Policy
At E-Trade Global Pty Ltd, trading as Laundry Talk ("we," "us," or "our"), we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information when you visit our website, interact with us, or purchase our laundry detergent products.
Collection of Personal Information
We collect personal information to provide you with our products and services and improve your experience with Laundry Talk. This information may include, but is not limited to:
- Name
- Contact details (email, phone number, address)
- Payment details (where applicable)
- Purchase history
- Communication preferences
- Any other information you provide to us voluntarily
We collect this information when you:
- Purchase products from our website
- Sign up for our newsletter
- Contact us via email, phone, or social media
- Participate in promotions or surveys
- Browse our website (cookies and similar technologies)
Use of Personal Information
We use your personal information to:
- Process and deliver your orders
- Communicate with you regarding your purchases or customer service inquiries
- Personalise your experience on our website
- Send you promotional materials, newsletters, or special offers (where consent has been provided)
- Improve our products and services
- Comply with legal obligations
Disclosure of Personal Information
We will not sell, trade, or rent your personal information to third parties. However, we may share your personal information with:
- Service providers that assist us in operating our website, conducting our business, or providing customer service (e.g., payment processors, delivery partners)
- Legal or regulatory bodies when required by law
- Other entities in connection with a business transaction, such as a merger or acquisition
Security of Personal Information
We take reasonable steps to ensure the security of your personal information and protect it from unauthorised access, use, or disclosure. This includes the use of encryption, firewalls, and secure servers for processing sensitive information such as payment details.
Cookies and Other Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and improve our website. A cookie is a small text file that is stored on your device when you visit a website.
Cookies may be used to:
- Recognize your device and remember your preferences
- Track your browsing behaviour on our website
- Analyse traffic and user interactions to improve our services
- Serve personalised advertisements (where applicable)
You may choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect your ability to use certain features of our website.
Third-Party Cookies
We may use third-party service providers, such as Google Analytics, to help us understand how users interact with our website and serve ads based on your interests. These third-party services may also use cookies or other tracking technologies to collect information about your browsing behaviour across different websites.
For more information on how Google Analytics collects and processes data, you can review Google’s Privacy Policy. You can opt-out of Google Analytics by visiting the Google Analytics opt-out page.
Access to and Correction of Personal Information
You have the right to access, update, and correct the personal information we hold about you. If you wish to make any changes or access your data, please contact us at:
Email: contact@laundrytalk.com.au
Opting Out of Marketing Communications
You may opt out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
Mobile Terms of Service
Last updated: Oct. 12, 2025
The Laundry Talk mobile message service (the "Service") is operated by Laundry Talk (“Laundry Talk”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Laundry Talk’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Laundry Talk through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Laundry Talk. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to LaundryTalk or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Laundry Talk mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to LaundryTalk or email contact@laundrytalk.com.au.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and the updated policy will take effect once posted.
Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to make a complaint regarding the handling of your personal information, please contact us:
Email: contact@laundrytalk.com.au
We are committed to addressing your concerns and resolving any complaints as quickly as possible.